Privacy Policy

How we collect, use, and protect your personal information.

Effective: 12 September 2025

We are committed to protecting and respecting your personal information and privacy. This Policy explains when and why RobocodeUK collects personal information about you. We may change this Policy from time to time. It is your responsibility to check our privacy policy on a regular basis. Your continued use of this website and/or our services constitutes your acceptance of this Policy and any amendments made to it.

Any questions regarding this Policy and privacy practices should be sent by email to info@robocode.uk.

Who Are We?

“We”, “us” or “our” means RobocodeUK Ltd, with its principal place of business at:
RobocodeUK Ltd
26 Haslucks Green Road
Shirley, Solihull, B90 2EL
Email: info@robocode.uk

About This Privacy Policy

Your privacy is important to us. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our website, services, classes, events, and other activities.

How Do We Collect Information From You?

We obtain information about you when you use our website.

What Type of Information Do We Collect?

We collect information you provide directly, including:

  • Contact details (name, email, phone, address).
  • Payment details (processed securely via third parties – we do not store card data).
  • Student details (age, name, learning progress).
  • Marketing consents (email/SMS preferences).

We also collect usage data via website analytics. The personal information we collect includes your name, email address, address and telephone number when you register with us and our franchisees or submit an enquiry.

We may also obtain:

  • Cookie data which relates to your use of our website as to which see our separate cookie policy;
  • Data sent from your browser to our server which may include:
    • The time, date and duration of your visit to our website;
    • The site from which you have come (the referral URL);
    • The pages visited on our website.

If you make a payment to us your payment details may be collected by our third-party payment processors, who specialize in the secure online capture and processing of such transactions.

We may also collect information in connection with a service or product provided to you by us, including personal information such as your date of birth, financial or other identifiers including your bank account details and tax URN number when we take payments or make payments to you.

How is Your Information Used?

We use your personal data to:

  • Deliver classes, workshops, and camps.
  • Process payments and maintain accounts.
  • Send booking confirmations, invoices, and progress reports.
  • Send marketing updates (with your consent).
  • Improve our services via analytics and feedback.
  • Fulfil legal, safeguarding, or regulatory obligations.

We may also use your information:

  • To carry out obligations arising from any contracts entered into by you with us;
  • To seek your comments on the services we have provided;
  • To notify you of changes to our services;
  • To send you communications which you have requested or that may be of interest to you;
  • To process a job application;
  • For administrative and business purposes;
  • For advertising and analytical purposes;
  • In connection with our legal rights and obligations.

Who Has Access to Your Information?

We will not sell or provide your information to third parties other than to information processors with whom we have entered into contracts which require the information processors to comply in all respects with the requirements of this Privacy Policy and all legal requirements relating to information privacy.

You Can Choose

You have a choice about whether or not you wish to receive information from us. If you want to receive communications from us, then you should tick the relevant boxes on the form on which we collect your personal information.

Your Rights

You have the right to:

  • Access your personal information and to be informed about its use;
  • Correct your personal information;
  • Have your personal information deleted;
  • Restrict the use of your personal information;
  • Object to the use of your personal information;
  • Complain to the Information Commissioner's Office;
  • Withdraw your consent to the use of your personal information;
  • Ask for the personal information to be transferred.

Marketing & SMS

If you opt into marketing, we may send updates by email or SMS. You may unsubscribe any time by clicking “unsubscribe”, replying STOP to SMS, or contacting us. Service-related messages will continue regardless of preferences.

Accessing Your Information

The accuracy of your information is important. If the personal information you have provided to us changes, please email us at info@robocode.uk.

Security Measures

We will ensure that your personal information is held securely. Some of your “non-sensitive” details (such as your email address) may be transmitted over the internet and this can never be guaranteed to be 100% secure.

We never sell data. We may share it with trusted providers (payment processors, IT services, accrediting bodies such as BCS/AQA). Disclosure without consent may occur where legally required.

Cookies

Our websites use cookies. “Cookies” are small pieces of information sent by an organization to your computer and stored on your hard drive to allow that website to recognize you when you visit. Cookies collect statistical information about your browsing actions and patterns and do not identify you as an individual. Please refer to our separate Cookies Policy.

Transferring Your Information Outside of the UK

The information which you provide to us may be transferred to countries outside the United Kingdom (“UK”). Countries outside the UK and the European Free Trade Area (“EFTA”) may not have equivalent information protection laws. By submitting your personal information, you are agreeing to this transfer, storing or processing. We will take steps to ensure that appropriate security measures are taken with the aim of ensuring that your privacy rights continue to be protected. If we transfer data outside the UK/EEA, we ensure safeguards (e.g. Standard Contractual Clauses).

Retention & Deletion

We keep your data only as long as needed for the purposes above or legal requirements. When no longer required, it will be securely deleted.

Website Recording

We may use website recording services which may record mouse clicks, mouse movements, page scrolling and any text keyed into website forms. Information collected is for our internal use only and is used to improve our website's usability.

Under 18?

We are especially concerned with protecting the privacy of children/minors. If you are under the age of 18, you must obtain your parent/guardian's permission before providing any personal information.

Contact Us

For questions about your data, contact:
RobocodeUK Ltd
26 Haslucks Green Road
Shirley, Solihull, B90 2EL
Email: info@robocode.uk

This policy was last updated on September 12, 2025.